Refund Policy

At FlexiGlove, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we're here to help.

Returns

You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged by the customer
• Items returned more than 30 days after delivery
• Gift cards

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 5–10 business days.

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact us within 7 days of receiving your order.

How to Initiate a Return

To start a return, please contact our support team:

• Email: support@FlexiGlove.store

Please include your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with return instructions within 1–2 business days.

Late or Missing Refunds

If you haven't received a refund yet, please:

1. Check your bank account again
2. Contact your credit card company — it may take some time before your refund is officially posted
3. Contact your bank, as there is often some processing time before a refund is posted

If you've done all of this and still have not received your refund, please contact us at support@FlexiGlove.store.